Our remote monitoring and management (RMM) platform continually monitors the stability and security of your IT network so you can experience maximum network uptime, increase your efficiency and focus on your core business functions. Benefits include:

  • Less time spent on IT concerns is more time spent nurturing your customers and growing your business.
  • Regular maintenance and support services are performed stealthily without disrupting your employees or workflow.
  • Customized reporting provides complete visibility into your network health and IT assets, allowing for timely budgeting of IT expenses.
  • Managed services ensure your IT network and assets remain operational for a pre-established monthly fee, allowing you to avoid unexpected expenses and reducing your overall IT costs.
  • Our RMM allows mobile access to customers, ensuring 24/7 service and support.
  • We can handle all recurring maintenance tasks so you don’t have to, including Windows updates, disk defragmentation and disk cleanups to ensure your devices are properly updated and maintained at all times.
  • All system maintenance is performed during off-peak hours to minimize disruptions to your network.

Managed Services Options

We offer numerous support options, providing cost-effective solutions for small and medium-sized businesses. Regardless of the plan you choose, we help you reduce unnecessary overhead expenses with professional IT support services at competitive prices.

Remote Backup

Saving and storing your corporate information at an off-site location is the most effective way to ensure that your data is there should disaster strike. We can provide HIPPA compliant backup of critical data from your servers to our data center. Our Remote Backup Service is secure, automatic, trouble-free, and affordable.

Preventative Maintenance

Once your IT system is up and running, it is critical that it remains well maintained. Preventative maintenance can save your company time and money and ensures that you are getting the most from your investment. You receive fast, secure technical support. Our help desk ticketing system streamlines technician response time for quick and efficient resolution of all your support issues.

Our Scheduled Preventative Maintenance includes:

  • Application of service packs, security fixes, and critical updates
  • Virus definition updates – schedule recurring virus scans
  • Analysis of system logs for errors
  • Verification that the backup system is operating properly
  • Firmware updates for hardware-based firewalls
  • Defragmentation of hard drives
  • System analysis and inventory

Phone & Remote Support

Phone support can often resolve many IT-related issues. Priority phone support is provided to our MSP clients.

Depending on your specific issue, we will access your network and computer systems from our technical support center for troubleshooting purposes.

Email Support

For less critical issues, just e-mail us your request, and we will answer it as soon as possible.

On Site Support

In some cases, an on-site visit is the most effective way to resolve an IT problem. Such visits are prioritized based on the level of immediacy required by the client. Resolution times currently range from immediate to a couple of business days, with priority given to our MSP clients.

Whether it is a proactive type of service work, such as preventive maintenance, or very reactive emergency support, we’ll provide the right solution at the right time with the right result for you.