Because every business is different, ByteWyze Computer Services will tailor a support contract to your specific needs. We offer numerous support options, providing cost-effective solutions for small and medium-sized businesses. We help you minimize unnecessary overhead expenses and provide professional IT support services at competitive prices.

We provide you customized support solutions that fit your requirements and budget. Regardless of the plan you choose, you will receive a detailed service report after each visit. Included in this report is a description of the problem and its resolution, as well as the number of hours remaining on your contract (if applicable). Suggestions for managing your IT infrastructure more effectively will be offered as needed. A service summary will be provided to you any time that you request it.

Preventative Maintenance
Once your IT system is up and running, it is critical that it remains well maintained. Preventative maintenance can save your company time and money and ensures that you are getting the most from your investment.

Our Scheduled Preventative Maintenance includes:

  • Application of service packs, security fixes, and critical updates
  • Virus definition updates – schedule recurring virus scans
  • Analysis of system logs for errors
  • Verification that the backup system is operating properly
  • Firmware updates for hardware-based firewalls
  • Defragmentation of hard drives
  • System analysis and inventory

Service Contracts
Our service contracts are a response to our clients’ requests to receive preferred pricing, priority response, customized service, staff attuned to their specific needs, and a high degree of attention. Customized to suit the individual client, our service contracts continually evolve to accommodate new corporate situations and technology developments.

Service and Support
“Service” and “Support”. This is a well-used term within the industry and constitutes a key component of the relationship between ByteWyze and our clients. Our corporate belief in customization extends into this area because we know that no two clients are the same. This theory prevails in everything we do. Whether it is a proactive type of service work, such as preventive maintenance, or very reactive emergency support, we’ll find the right solution for you. An Initial System Analysis is provided for all clients.

On Site Support
On-site visits are usually the most effective way to help with IT problems. We spend time with your staff, resolving problems and demonstrating how to get the most from your investment. These calls are prioritized based on the level of immediacy required by the client. The response times currently range from immediate to a couple of days, with priority given to our contract clients.

Telephone Support
Telephone support is available and can often resolve many IT-related issues. Priority phone support is provided to our Contract clients.

Remote Support
Depending on your network configuration, we can access your network from our technical support center for troubleshooting purposes.

Remote Backup Service
Your corporate data is crucial to the success of your business. But, performing on-site backups of your company’s files may not be enough to protect your business should something happen to your property. If your business fell victim to theft, fire, or flood, so could your data. Saving and storing your corporate information at an off-site location is the most effective way to ensure that your data is there should disaster strike.

Our Remote Backup Service is secure, automatic, trouble-free, and affordable. Better still, getting started is fast and easy! One of our technicians will schedule an initial service call at your office. Software will be installed on your network and a backup of your hard drive will be performed. After that, routine backups of your system will be performed every weeknight. There’s no need for you to do anything. And, you can relax knowing that your data is completely secured. Think of Remote Backup Service as insurance for your business information.

Depot-Level Support
You may elect to bring your computer or printer to our office in Cary for service. An estimate will be given before beginning repairs. There is a minimum charge for diagnostic services. Support will be billed at our current in-house service rate (approximately 25% less than on-site support) in 15-minute increments.

E-mail
For less critical issues, just e-mail us your request, and we will answer it as soon as possible.

Project and Other Scheduled Support Work
We offer customers service contracts and reduced rates on additional IT services such as:

  • Network Installations
  • Network and Phone Cabling
  • Office Re-locations
  • Software and Hardware Upgrades